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3 Easy Ways to Find a Seller on eBay You Should Try Now

For customers who often choose to buy on e-commerce sites, no one is new to eBay. Because it offers customers a variety of attractive items in a variety of categories, meeting the customer criteria given. However, some customers are not really familiar with eBay, as well as all functions of it. One of the features that many people wonder the most is how to find sellers on eBay.

In this article, I will present to you 3 easy ways to find a seller on eBay you should try now.

Table of contents

What is eBay?

Maybe when it comes to the name eBay you no longer feel strange. However, its knowledge is too limited. You didn’t know that is a product of the eBay group in the US. In addition to, this group also has another famous product, Paypal. In the past, Skype was owned by this corporation until Microsoft acquired it.

eBay is considered to be an online selling website. It is a gathering place and sells a lot of items, products from around the world. The most peculiar difference of eBay is to become a website for you to buy products in the form of eBay auctions as an outside auction. Accordingly, when customers pay higher will buy the item. However, if you want to buy goods on eBay, you need an international payment card such as Visa Card or Master Card, Amex - JCB - Discover card or use Paypal to pay.

Sources of products on eBay come from all over the world. Therefore, the goods on this site are very diverse including costumes, housewares, electronics and high-tech items, etc. Besides, you can easily become an eBay seller with our simple guide here.

Different from items on Amazon, goods on eBay come from a variety of sources. So that the quality control of products is not strict. This e-commerce site still exists many kinds of low-quality goods. Without the knowledge and experience in the field of purchasing on eBay, it is challenging for you to choose the product you want. One of the ways you can curb buying low-quality products is to find a seller and contact them.

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How to find a seller on eBay?

There are usually 3 main ways to find sellers on eBay. Those are:

Find eBay seller by name or email address

  1. Sign in to your eBay account.
Sign in to eBay
  1. Go to Advanced Search form

  2. Click on Find a member or Find contact information which is under the Members header in the left column.
    • Click Find a member when you want to find the person’s eBay profile and items they are selling.
    • Click Find contact information to receive an email from eBay with the person’s contact info.
  3. Type the user ID or email address of the user. If you selected Find contact information, enter the item number for the auction.

  4. You’ll only see this if you choose the Find a member option.

  5. Click Search. This will display the user ID for the eBay seller based on the email address you entered. If you requested the person’s contact information, it will be sent to you via email message.

  6. Click user ID. This will display the seller’s profile, along with the Contact link at the top-right corner.

  7. Click Save if you’d like to add the seller to your favorites.

Find eBay seller by item number

  1. Go to eBay in a web browser.

  2. Click Advanced next to the Search button. This opens the Advanced Search form, which allows you to search for items from certain eBay sellers.

  3. Click By item number in the left sidebar, near the top.

Click By item number
  1. Type the item number into the box.

  2. Click Search. This will display a link to the item’s listing. Click the title of the listing. You’ll find the seller’s username under Seller information on the right side of the page.

Click Search
  1. Click Save this Seller if you’d like to add the seller to your favorites.

Find listings by seller’s user ID

  1. Go to eBay in a web browser.

  2. Click Advanced next to the Search button.

  3. Click By seller in the left sidebar.

Click By seller
  1. Check the box next to Only show items from. It’s under the Sellers header.

  2. Type the seller’s user ID into the Specific sellers box in the right next to the drop-down menu that says Include.

  3. Set the rest of your search parameters (optional).
    • If you’re looking for a specific item, you can type a keyword from the listing into the Enter keywords or item number box.
    • Select any of the options under Search including to specify what types of listings to see.
    • Fill out the form until you reach the Sellers area, which you’ve already filled out.
  4. Click Search at the bottom of the form.
Click Search
  1. Click a listing to view it. From here, you can contact the seller by clicking Contact seller under Seller information on the right side of the page.

  2. Click Save this Seller if you’d like to add the seller to your favorites.

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These above are the 3 easy ways to find sellers on eBay. You can completely apply it right now. I believe, with this simple step by step guideline, finding a seller on eBay will no longer be a problem. Good luck!


How to Contact Other eBay Members

Sooner or later every eBay member will find themselves wanting to contact another eBay member for one reason or another.

Perhaps a transaction went awry, leaving one or both parties unsatisfied, or there's another bad situation. Or, a buyer may want to ask a seller about a listing before buying. Buyers may also have questions about an item they purchased.

A seller may also want to ask a buyer about nonpayment. Or, a seller may wish to inform a buyer about a shipment status or other transaction details.

Every eBay member knows that eBay collects personal information, including a phone number, email address, and mailing address when someone joins the eBay community. It's only natural, therefore, to assume that you can use one or more of these methods to contact trading partners or potential trading partners.

While you can certainly contact other members, there are limits and caveats that you should know before deciding to make contact with someone. Before reaching out to other eBay members, here's what you need to know.

Trading Partners vs. Other eBay Members

eBay will provide a member's real contact information (i.e., phone number and email address) to you only if you have done business with them -- if you have bought from them or sold to them. This information is to be used exclusively for communication related to the transaction. Other uses of this information violate eBay rules.

eBay employs a mail-forwarding system for general inquiries. Members ask eBay to forward messages to other members' email boxes on their behalf. Replies to these messages are also routed through eBay, so there's no direct member-to-member contact. This way, members can communicate without eBay releasing private contact information.

Buying or Selling off eBay Is Not Allowed

Contacting another eBay member with a request to purchase or sell an item outside of eBay's auction structure is a violation of eBay rules. If you attempt to buy or sell this way, you will likely find your trading privileges reduced or restricted. Keep in mind that mail sent through the forwarding system is looked at by eBay before it's seen by the other party.

Inappropriate Contact Is Not Allowed

Though this comes as a surprise to many users, inappropriate contact is not limited to threatening or unwanted contact. Inappropriate contact includes nearly any contact unrelated to eBay auctions. eBay members expect to be contacted by other eBay members only if it has to do with a transaction or potential transaction. Different types of contact (whether personal or professional) can be perceived as SPAM, unsolicited email or unwanted contact, even if the message seems innocuous to the sender.

For General Contact

While there are links to many different pages on the eBay website related to contacting other users, there are only three basic methods for message-oriented contact among users (each intended for a different circumstance).

To contact an eBay member who is not a trading partner or potential trading partner, follow these steps carefully. This contact will be handled via the mail-forwarding system.

  1. Visit the eBay member search tool or click on Advanced Search near the top-right of almost any eBay page, followed by Find a Member in the Members heading of the sidebar. Enter the member's eBay user ID in the box labeled "Enter User ID or email address of member" on the Find a Member page. Click Search to search for the member.
  2. In the list of displayed search results, click on the eBay user ID of the member you want to contact. (If you don't see the desired member in the list of results, there is no eBay member on file with the entered user ID.) After clicking on the member's User ID, you'll see the member's feedback profile page. On the upper-right side of the page, click the Contact Member button to display the mail-forwarding system form.
  3. Type your message and click Send. You can uncheck the Hide my Email Address box if you want the other member to receive your real return address along with the message. You will receive a reply if, or when, the other member decides to write back.

For Pre-Sale Questions

To contact an eBay seller with questions about item descriptions, shipping arrangements, or other transaction-related details via the mail-forwarding system, follow these steps:

  1. Click the Ask Seller a Question link near the upper-right of the listing you want to ask about. On the modified mail forwarding system page, select the type of question you intend to ask from the Subject drop-down list.
  2. Enter the text of your question and click Send to send your message. Be sure to check the Hide my Email Address box if you wish to keep your email address private. Your message will be sent to the seller, and you'll receive your reply if or when they decide to write back.

For Post-Sale Questions or Disputes

Follow these steps to obtain the direct contact information of any member with whom you're currently transacting (i.e., the auction listing has closed, and you are either the buyer or seller). Note that when you request another member's contact information this way, they will automatically be supplied with your contact information as well.

  1. Click Advanced Search near the top-right side of almost any page on eBay's website.
  2. Click Find Contact Information in the Members heading of the sidebar. This can be found on the left side of the Advanced Search page.
  3. Enter the eBay user ID of the member in question in the first box of the Find Contact Information page.
  4. Enter the eBay item number for the related transaction in the second box of the Find Contact Information page. (To find an item number, either visit the buying section of your My eBay page or refer to the top of the item listing page for the auction in question.)
  5. Click the Search button to obtain the member's phone number and email address, which sends your phone number and email address at the same time.

Don't Forget to Check Your Email

Remember that nearly anytime you win an auction or successfully sell an item, eBay will automatically send your trading partner's email address to you, without you requesting it. In a similar vein, many members uncheck the Hide my Email Address box when they use eBay's mail-forwarding system. This allows both parties (if unchecked) to communicate directly, without having to use the eBay website at all.

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eBay Find Contact Information feature deprecated

The eBay Find Contact Information feature from advanced search on eBay has been shut down. We’re not sure how long it’s been gone and although the form still exists, once the User ID and eBay Item number have been entered, the results page simply reads “This feature has been deprecated”. The feature still exists on eBay, but no longer works.

The eBay Find Contact Information feature was a useful feature for a number of reasons. For buyers, it was often the only way to get a seller’s phone number. For sellers, it was a great way to confirm a buyer’s partial address – often useful for fighting Item Not Received cases if a buyer updated their address after the parcel was shipped. Other sellers used it as a way to get a buyer’s phone number if their courier insisted upon it.

eBay have for a number of years clamped down on the ways that member can exchange contact information and the Find Contact Information feature is just one additional way that they have clamped down. For sellers, this means that the remaining tools become even more critical.

In 2017, we spotted that eBay added an option to offer a customer service number in the Manage Your Buyers’ Questions flow. More recently in the Autumn Seller Release, eBay announced that they were added the ability to offer a customer service phone number for pre-sales questions.

It is also possible to set the ‘Require phone number for delivery’ option in your eBay Selling Preferences. This will force buyers to add their phone number when they purchase your items ensuring that it’s available for you to pass to your couriers.

Here at Tamebay we know a lot of sellers detest the phone and the last thing they want is for buyers to be phoning them, especially if they run their business from their personal mobile phone. That’s fine, you don’t have to publish your number. We also know plenty of businesses who happily publish a customer support number on their website and would welcome the opportunity to assist eBay buyers to purchase the correct item and these sellers should ensure that they’ve ticked all the boxes to do so.

eBay Advanced search techniques

If You Send a Message to a Seller on eBay, How Do You Get One Back?

By Elizabeth Mott

You can find just about anything for sale on eBay.

Whether you use eBay as a source of hard-to-find parts for critical business equipment or to locate bargains on new or used supplies, the service protects your personal information behind the anonymity of your eBay ID. Between the privacy concerns of an international marketplace and the need to assure that member-to-member contact remains productive, eBay limits how you interact with the sellers from whom you make purchases.

Contacting eBay Members

If you know the eBay ID of a member you want to contact, you can do so through her My World page. Its "Contact Member" link brings up a form on which you state the reason for your contact, including information about an item you bought from her, one she's selling that piques your interest or outside the context of any item for sale through the service. To find a member's My World page, click on the "Advanced" link on the eBay home page and use the "Find a Member" link in the Members section to load the "Find a Member" screen. Enter her ID or the email address she uses on eBay, fill in the verification code and click on the "Search" button to load a list of exact and close matches.

Asking Pre-Purchase Questions

Most items listed on eBay include an "Ask a Question" link on their item pages. When you click on one of these links, eBay loads a page that includes a selection of preset "auto answers" topic headings under which you can classify your question and an "Other" option for questions that fall outside the preset list. For example, the "Details About Item" radio button shows whether the item is used or new and the "Returns" radio button lists the seller's policies. To send a specific question to the seller, either related to one of the preset topics or via the "Other" option, click on the "Continue" button to type your question -- up to 1,000 characters in length -- into a message window. The seller can post your question and her answer as part of the item description, so avoid revealing personal information in what you ask. In addition to the prospect of a public reply, you also receive the seller's response at the email address you use on eBay, forwarded through the eBay system to you without the seller seeing your email address. If the seller chooses to post your question and her answer on the item page, neither your eBay ID nor your email address appear unless you incorporate personal information in the body of your question message.

After You Buy

To communicate with a seller after you purchase one of her items, you can send a message through the "My eBay" section of the site. When you log in to your account and click on the "My eBay" link, you see a list of your recent purchases. The "More Actions" drop-down menu associated with each purchased item includes a "Contact Seller" option. Along with preset reasons for making contact, including payment, returns and shipping, you can choose "Other" to send a message for reasons beyond the automatic list of choices. A check box below the area in which you type your message tells eBay to send a copy of it to the email address you use on eBay. When you send your message through this online interface, eBay transmits it to the seller without revealing your email address. The seller replies through eBay -- either on the ebay website or by replying to the copy of your message that reaches her eBay email address -- and eBay relays the reply back to you. Neither you nor the seller see each other's email address during this process, unless one of you reveals it in the content of a message. Even if you choose not to receive a copy of your message, you receive the seller's response at your eBay email address. You also can view it and reply to it through "My eBay."

Requesting Contact Information

If you've conducted a transaction with a seller in the last 60 days, you can request her contact information from eBay, including her name, the city in which she lives and her phone number. When you make a contact-information request, the seller also receives the equivalent information about you. You can access the contact request form from the Advanced link on the eBay home page. The Members section of the Advanced page includes a "Find Contact Information" option. To receive member information through this process, you must supply the seller's ID and the eBay item number from a transaction no more than 60 days old.


Writer Bio

Elizabeth Mott has been a writer since 1983. Mott has extensive experience writing advertising copy for everything from kitchen appliances and financial services to education and tourism. She holds a Bachelor of Arts and Master of Arts in English from Indiana State University.


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